Crappy support service… Are unable to arrive at financing officer. Become re-finance process. Turned-in most of the documentation, missed 5 closings. Nonetheless prepared! Losing profits. Cumbersome customer care. Crappy package! Exactly how performed they started to 4.5 billion when you look at the transformation? Pose a question to your Claims Attorney Workplace.
It keep animated me to the fresh loan processors
Dreadful customer service. I was dealing with a great refinance since the no closer to closing than simply I happened to be into the Summer. Customer service are bull crap. They just import us to each person, and i am bounced up to such as a basketball. Really disappointed and you may frustrated and you can was moving my financial today. Don’t strongly recommend This new Rez whatsoever.
My mortgage is actually that have Ditech also it is ended up selling so you’re able to The fresh Rez
Avoid using NEWREZ….greatest error We have made. Started looking to refi. Because Can get it’s now October nevertheless prepared. You will find sent a similar documents into the several times. Can not come to someone of the mobile phone. My mortgage is approved two months back nevertheless waiting. This company is a tale wade someplace else.
This new Rez is the worst mortgage company!! The fresh new Rez titled and open to refi my personal financing within an effective all the way down rate of interest. The borrowed funds Administrator Ryan told me it might be effortless “no issue”. He including said it’s not necessary for another appraisal because financing was only 12 months old so we weren’t getting any more income away! HA… 5 days afterwards they are asking for docs they curently have. The mortgage Chip cannot see the docs I publish to their safe webpages. The latest positively worst financial I have actually ever worked with! Rescue this new anger and acquire several other bank!!
NewRez/Shellpoint gotten all of our home loan out-of Ditech. First commission so you can NewRez was at , and that we created via the NewRez website to possess automated repayments for the to begin monthly. The went really up to . They never took the brand new percentage which was supposed to be removed from our checking account! We don’t notice until i had a trip to the out of specific uncommon count claiming these were NewRez, did not keep in touch with them even as we failed to know the amount. Checked all of our membership on line through their website and you can reduced and you may view the October percentage hadn’t started automatically acquired! Got to the mobile which have NewRez customer care instantly discover out the thing that was happening and you may are informed it actually was certain style of “glitch”. Mind you, money having been going to have payment really well since ! You will find a good amount of profit the brand new family savings for it! I talked with a couple different people to the https://availableloan.net/installment-loans-ga/jacksonville/, on the 2nd individual bringing the commission over the telephone that have the fresh new report from the lady there could well be zero later costs, no percentage therefore could well be ACH. It is currently as well as on its web page it’s indicating me personally that it’s an unapplied commission! What on earth, this is the Oct step one payment and must was basically applied therefore Instantly for the . So we get on the phone once more using them now and you may query what are you doing? Is actually informed that she’d instantaneously request it be applied to the latest October fee and you may “you aren’t later” We called our bank immediately after conversing with NewRez on and you can the bank said “no test during the commission got expected by NewRez/Shellpoint, they (the bank) aren’t stopping people commission therefore we has actually a good amount of money to cover 4 numerous years of costs”! We have less than 12 months leftover on this 1st financial and are usually seriously offered going to the condition attorney general’s office, the better providers bureau, employing legal counsel and you may investing which away from now. Our very own on line account which have NewRez suggests the next fee is auto-paid off is set getting The fall of 1, however if i make an effort to go through the scheduled automated costs, they informs us we cannot as the account are “overdue”. This is so that completely wrong on of several levels! I have Not ever been later inside the 31 ages with these financial commission so we enjoys the ultimate credit rating over 850! Are they today gonna fuck our credit history? Eliminate Her or him!